Shipping & Delivery Policy

Last Updated: February 2026
Company Name: Terrence Lobo Creations Private Limited
Brand Name: Terrence Lobo Creations
Registered Office: Mumbai, Maharashtra, India
Entity Type: Private Limited Company registered under the Companies Act, 2013, India

At Terrence Lobo Creations, we are committed to providing a smooth and reliable delivery experience for our customers. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered for purchases made through our website.

By placing an order on the Terrence Lobo Creations website, customers agree to the terms described in this policy.

1. Order Processing

Once an order is successfully placed on the Terrence Lobo Creations website, it undergoes a verification and processing stage before shipment.

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays may be processed on the next working business day.
• Customers will receive an order confirmation once the order has been successfully placed.

After processing is complete, the order is prepared for shipment and handed over to our logistics partners for delivery.

2. Shipping Availability (Serviceable Locations)

Terrence Lobo Creationscurrently provides shipping services across India (Pan India). We aim to deliver products to most cities, towns, and serviceable pin codes through our trusted logistics and courier partners.

Please note the following:

• Delivery availability depends on the serviceability of the courier partners in a particular location.
• Some remote or rural areas may experience slightly longer delivery timelines.
• If a delivery location is not serviceable, customers may be informed during the checkout process or after order verification.

Terrence Lobo Creations continuously works with logistics partners to expand delivery coverage across India and improve shipping availability.

3. Shipping Time

Estimated delivery timelines may vary depending on the delivery location and logistics partner availability.

Typical delivery timeframes are:

• Metro Cities: 3–5 business days
• Tier 2 & Tier 3 Cities: 4–7 business days
• Remote Locations: 5–10 business days

Please note that these timelines are estimated and not guaranteed. Delivery times may be affected by factors beyond our control, including weather conditions, logistics disruptions, or public holidays.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before the order is confirmed.

Terrence Lobo Creations may offer free shipping promotions or special delivery offers from time to time. These offers will be subject to specific terms and conditions.

5. Order Tracking

Once the order has been shipped, customers may receive a shipping confirmation notification containing tracking details.

Using the tracking information provided, customers can monitor the progress of their shipment and estimate the expected delivery date.

6. Delivery Attempts

Our logistics partners typically attempt delivery at the shipping address provided by the customer during checkout.

Customers are responsible for ensuring that:

• The delivery address is accurate and complete
• Someone is available to receive the package at the delivery location

If the delivery attempt fails due to incorrect address details, recipient unavailability, or other issues, the courier partner may attempt re-delivery according to their policies.

7. Delays in Delivery

While Terrence Lobo Creations strives to deliver orders within the estimated timeframe, certain situations may cause delays, including:

• High order volumes during sales or promotional periods
• Logistics partner delays
• Weather conditions or natural disruptions
• Public holidays or regional restrictions
• Remote delivery locations

In such cases, customers are requested to allow additional time for delivery.

8. Damaged or Incorrect Deliveries

If customers receive a product that is damaged, defective, or incorrect, they should contact Terrence Lobo Creations support within 48 hours of delivery.

Customers may be required to provide:

• Order details
• Images of the product received
• Description of the issue

Once the issue is verified, the matter will be handled according to the applicable policies on the website.

9. Undeliverable Orders

In some cases, orders may be returned to Terrence Lobo Creations if they cannot be delivered due to reasons such as:

• Incorrect or incomplete shipping address
• Multiple failed delivery attempts
• Refusal to accept the package by the recipient

If an order is returned to us due to these reasons, further action may be taken based on the situation.

10. Policy Updates

Terrence Lobo Creations reserves the right to modify or update this Shipping & Delivery Policy at any time without prior notice. Any changes will be reflected on this page along with the updated date.

Customers are encouraged to review this policy periodically to stay informed about our shipping and delivery practices.