Privacy Policy

Last Updated: February 2026 
Company Name: Terrence Lobo Creations Private Limited
Brand Name: Terrence Lobo Creations
Registered Office: Mumbai, Maharashtra, India  
Contact Email: [email protected]

Entity Type: Private Limited Company registered under the Companies Act, 2013, India

1. Introduction

Welcome to Terrence Lobo Creations (“we”, “our”, “us”).  
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use our website and mobile application (collectively referred to as the “Platform”).

By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using our services.

2. Information We Collect

We collect the following categories of information to provide a smooth and secure shopping experience:

a) Personal Information

·       Name

·       Contact number

·       Email address

·       Shipping and billing addresses

·       Date of birth (optional)

·       Gender (optional)

b) Payment Information

·       Payment method details (card, UPI, net banking, etc.)

·       Transaction details (handled securely via third-party payment gateways)

Note: We do not store your complete payment information. All transactions are processed securely through authorized payment processors.

c) Account Information

·       Login credentials (encrypted)

·       Purchase history

·       Wishlists and preferences

d) Device & Technical Information

·       IP address

·       Browser type

·       Mobile device identifiers

·       App version and usage logs

e) Cookies & Tracking Data

We use cookies, web beacons, and analytics tools to:

·       Recognize users

·       Personalize shopping experience

·       Improve site and app performance

Users can control or delete cookies through browser settings, but some features may not function properly if cookies are disabled.

3. How We Use Your Information

We use collected data to:

1.    Process and fulfill orders.

2.    Manage your account and provide customer support.

3.    Improve our products, services, and user experience.

4.    Send promotional offers, updates, and newsletters (with your consent).

5.    Detect and prevent fraud or unauthorized access.

6.    Comply with legal obligations and resolve disputes.

4. Sharing of Information

We do not sell or rent your personal information.  
However, we may share information under these conditions:

1.    With Vendors and Delivery Partners:  
To fulfill your orders and manage returns, your relevant information (name, address, phone number) may be shared securely with vendors and logistics providers.

2.    With Payment Gateways:  
For secure processing of payments and refunds.

3.    With Service Providers:  
For hosting, analytics, email, and SMS communications.

4.    Legal Requirements:  
We may disclose information if required by law or to protect our rights, users, or the public.

5. Vendor and Seller Data

Vendors using the Terrence Lobo Creations platform provide business-related data (company name, GST, bank details, etc.).  
This data is used solely for:

·       Managing vendor accounts

·       Processing settlements and commissions

·       Compliance with tax and legal obligations

Vendor data is stored securely and is not shared with other vendors or third parties except for settlement processing or legal requirements.

6. Data Security

We employ reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration.

These include:

·       SSL encryption for data transmission

·       Encrypted password storage

·       Restricted employee access to sensitive information

While we strive for maximum security, no system is completely foolproof. By using our platform, you acknowledge and accept this inherent risk.

7. Data Retention

We retain your personal data only for as long as necessary to:

·       Fulfill the purpose for which it was collected,

·       Comply with legal, accounting, or reporting obligations.

Upon request, we will delete or anonymize your personal information, except where retention is required by law.

8. Your Rights and Choices

As a user, you have the right to:

·       Access your personal data held by us.

·       Correct or update inaccurate information.

·       Request deletion of your account and data.

·       Opt out of promotional communications at any time.

To exercise these rights, contact us at [email protected]

9. Links to Third-Party Websites

Our platform may contain links to third-party websites (e.g., vendor pages, social media, or ads).  
We are not responsible for the content or privacy practices of these external sites.  
Users are encouraged to read the privacy policies of those websites before engaging with them.

10. Children’s Privacy

Our services are intended for users aged 18 years and above.  
We do not knowingly collect personal data from minors.  
If we become aware that data from a minor has been collected, we will promptly delete it.

11. Changes to this Privacy Policy

We may update this Privacy Policy periodically.  
All updates will be posted on the website with the “Last Updated” date. Continued use of our services after such updates constitutes acceptance of the revised policy.

12. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India.  
Any disputes shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact:

Terrence Lobo Creations Private Limited
Brand: Terrence Lobo Creations
[email protected]

+91-9619443958