Refund Policy

Last Updated: February 2026
Company Name: Terrence Lobo Creations Private Limited
Brand Name: Terrence Lobo Creations
Website: https://terrencelobocreations.com/
Registered Office: Mumbai, Maharashtra, India
Entity Type: Private Limited Company registered under the Companies Act, 2013, India

Terrence Lobo Creations strives to provide customers with a smooth and reliable shopping experience. This Refund Policy outlines the conditions under which refunds may be issued for purchases made on our website.

1. Eligibility for Refunds

Refunds may be initiated under the following circumstances:

• The product received is damaged or defective.
• The product delivered is incorrect or different from what was ordered.
• The order could not be delivered due to logistical issues and is returned to us.
• The order is cancelled in accordance with our Cancellation Policy.

Customers must notify Terrence Lobo Creations within 48 hours of receiving the product if they believe the product is damaged, defective, or incorrect.

2. Refund Process

To request a refund, customers must contact our support team with the following details:

• Order ID
• Product details
• Reason for the refund request
• Supporting images or proof (in case of damaged or incorrect products)

Once the request is received, our team will review the issue and may request additional information if necessary.

3. Refund Approval

After verification, if the refund request is approved:

• The refund will be processed to the original payment method used during the purchase, or
• In some cases, refunds may be issued through store credit or another agreed method.

Refund approval is subject to internal verification and compliance with our policy.

4. Refund Processing Time

Once approved, refunds are typically processed within 7–10 business days. The time required for the amount to reflect in the customer’s account may vary depending on the payment provider or banking institution.

5. Non-Refundable Situations

Refunds may not be issued in the following cases:

• The product has been used, altered, or damaged after delivery.
• The refund request is made beyond the allowed reporting period.
• The product was purchased during clearance or special sale promotions (unless defective).
• The issue reported does not match the product condition verified by our team.

6. Order Cancellation and Refunds

If an order is cancelled before it is processed or shipped, the customer will be eligible for a full refund. Once the order has been shipped, cancellation may not be possible and refund eligibility will depend on the product condition after delivery.

7. Contact for Refund Requests

For refund-related queries or requests, customers can contact our support team through the contact information available on the Terrence Lobo Creations website.