Cancellation Policy

Last Updated: February 2026
Company Name: Terrence Lobo Creations Private Limited
Brand Name: Terrence Lobo Creations
Registered Office: Mumbai, Maharashtra, India
Entity Type: Private Limited Company registered under the Companies Act, 2013, India

At Terrence Lobo Creations, we strive to provide a smooth, transparent, and reliable shopping experience for our customers. We understand that there may be situations where customers may need to cancel an order after placing it. This Cancellation Policy outlines the terms and conditions under which order cancellations may be requested and processed for purchases made on the Terrence Lobo Creations website.

By placing an order on our platform, customers agree to the terms outlined in this policy.

1. Order Cancellation by Customers

Customers may request to cancel their order before the order has been processed or shipped. Once an order has been confirmed and is still under processing, customers should contact our support team immediately to submit a cancellation request.

To request a cancellation, customers must provide the following information:

• Order ID
• Registered email address or phone number used during the order
• Reason for cancellation

Our support team will review the request and confirm whether the order can still be cancelled. If the request is received before the order is dispatched, the cancellation will generally be approved.

Once the order has been successfully cancelled, the refund will be initiated according to our Refund Policy.

2. Cancellation After Order Processing or Shipment

If the order has already been processed, packed, or shipped, cancellation may not be possible. At this stage, the order may already be handed over to logistics partners for delivery.

In such cases, customers may not be able to cancel the order directly. However, if the order qualifies under specific conditions such as damaged or incorrect product delivery, customers may refer to the applicable policies on the website.

Customers are encouraged to review their orders carefully before confirming the purchase to avoid the need for cancellation after shipment.

3. Cancellation Timeframe

For the best chance of successful cancellation, customers should submit cancellation requests as soon as possible after placing the order.

Orders may move quickly into processing and shipping stages, which may limit the ability to cancel them. Therefore,Terrence Lobo Creations recommends contacting the support team immediately if a cancellation request is required.

4. Cancellation by Terrence Lobo Creations

Findom Wealth Management reserves the right to cancel any order under certain circumstances to maintain operational efficiency and ensure secure transactions. Situations where an order may be cancelled by Terrence Lobo Creations include, but are not limited to:

• Product is out of stock or unavailable
• Incorrect pricing or product information listed on the website
• Payment authorization failure or unsuccessful transaction
• Suspected fraudulent, illegal, or unauthorized activity
• Issues identified by risk management or payment verification systems
• Delivery location is not serviceable by our logistics partners
• Operational or technical errors affecting order processing

In such cases, customers will be notified about the cancellation and the reason for it. If payment has already been made, a full refund will be initiated in accordance with the Refund Policy.

5. Refund for Cancelled Orders

If an order is cancelled successfully before shipment, customers will be eligible for a full refund of the amount paid.

Refunds are generally processed through the original payment method used at the time of purchase, unless otherwise specified. The refund processing timeline may vary depending on the payment gateway, bank processing times, or financial institution policies.

Typically, refunds are processed within 7–10 business days after the cancellation is confirmed.

6. Multiple or Repeated Cancellations

Findom Wealth Management reserves the right to monitor cancellation patterns. Repeated or excessive order cancellations by a customer may be reviewed and could lead to restrictions on future purchases or payment options, if deemed necessary to prevent misuse of the platform.

This measure helps ensure fair use of the platform and maintains operational efficiency for all customers.

7. Cancellation of Promotional or Discounted Orders

Orders placed during special sales, promotional campaigns, or discount offers may be subject to additional terms and conditions. In some cases, cancellation of such orders may not be allowed once the order has entered processing or shipping stages.

Customers are encouraged to carefully review promotional terms before completing their purchase.

8. Modification Instead of Cancellation

If a customer wishes to modify an order instead of cancelling it (such as changing product variants, quantity, or delivery details), they should contact our support team immediately after placing the order.

Modifications may be possible only if the order has not yet entered the processing or shipping stage.

9. Contact for Cancellation Requests

For order cancellation requests or related queries, customers can reach out to the Terrence Lobo Creations support team using the contact details provided on the website.

Customers should include their Order ID and registered contact details when requesting cancellation to help us process the request efficiently.

10. Policy Updates

Terrence Lobo Creations reserves the right to update or modify this Cancellation Policy at any time without prior notice. Any changes will be reflected on this page with the updated date.

Customers are encouraged to review this policy periodically to stay informed about the latest terms and conditions related to order cancellations.